Why Join Us? Recruitment Information
Watch our Recruitment Video
Video Script
This introduction video is designed for those individuals wanting to join our organisation. Health Choices Global provides a range of mental health services for individuals and families across their lifespan. Established in 2017 we have undergone significant development over the past three years. This includes establishing our brand and website, engaging in nationwide marketing efforts, implementing support structures and system management, and registering with the Care Quality Commission (CQC).
We are privately funded with long-term growth plans. Our organization is financially stable and has a solid business plan in place. Additionally, the fact that we have obtained CQC registration indicates that we meet the necessary standards for providing safe, effective, and high-quality care to our patients.
Our organization is well-positioned to continue providing important mental health services to individuals of all ages. We stay up-to-date with best practices in mental health treatment and ensure that our staff are well-trained and supported so we can maintain our organization's success and reputation in the field.
In this presentation, we will outline the various areas of support we provide to both new and existing staff. We offer continuous support throughout the entire patient care cycle, enabling you to focus on clinical work while we help with sales and marketing, operational support, compliance and governance, invoicing and payment, and clinical team support.
Our team assists with the onboarding process for new patients, taking care of all pre-assessment work, including pre-screening ID checks, eligibility criteria checks, patient history, doctors and GP notes, safety and compliance. We also provide assistance with report writing and communication.
Our contact centre is available 24 hours, 7 days a week, with staff members trained and DBS checked to work with healthcare patients. Our secretarial team works Monday to Friday from 9 am to 5 pm and helps with all correspondence, letter and report writing, including checking and finishing or typing dictated text.
We work with Athona, our recruitment partner, to provide the best possible support and onboarding. They cover all aspects of our services and have extensively helped our team grow. Additionally, we offer multidisciplinary meetings and support to clinicans, which provide a space for supporting one another with complex cases, receiving feedback, and making necessary changes to best support the team.
Your role with us is flexible, as most of our work is done remotely, though we have access to over 200 sites and a head office in Harley Street London. We offer flexible working hours from 7 am to 11 pm, seven days a week, with the ability to work from your home office and receive IT and secretarial support.
We believe in the concept of your time, and your flexibility, and the more commitment you show, the better the rewards. We look forward to meeting you and hope you'll consider joining our ever-growing team.
Send Us Your CV If You Are Interested In Working With Us
We are always on the lookout for talented and dedicated Psychologists, Psychiatrists, Psychotherapists, medical staff and experienced medical secretaries who are based across the UK and able to offer in-person or online services. If you meet these criteria and are interested in working with us, get in touch – we’d be delighted to discuss how your specialisms and experience could compliment our growing team.
Whether you want to work part time or full time we can accommodate most schedules and working patterns.
Our Recruitment Partners are Athona.
Here are their details:
Psychiatry
Lewis O'Hara Executive Recruitment Consultant
Lewis.O'Hara@athona.com
T: 01277 286028 | F: 01277 217755
Clickthe logo to access contact form
Psychology and Counseling
Nicola Pemberton Executive Recruitment Consultant
Nicola.Pemberton@athona.com
T: 01277 245955 | F: 01277 217755
Clickthe logo to access contact form
Post Engagement Information
Video Script
We are delighted that you have chosen to onboard with Health Choices Global. Our recruitment partners, Athona, will support you through the compliance process as we are CQC registered, ensuring that you have all the necessary information for the joining process.
Once we have all the relevant information, we will schedule a date for your onboarding. Our team will set up your home office for home working and provide you with access to all our systems and teams across the UK. You will also be invited to our multidisciplinary meetings and peer reviews, where you will become an active member of our community and contribute to our growth plans.
We are excited to welcome you to our team and look forward to supporting you in your new role.
How we Onboard Patients
Video Script
In this video, we will guide you through the patient onboarding process for treatment with us.
Here's how our system works:
Booking System and Pre-Assessment and Treatment Information
• Patients visit our website and select a service. They are then prompted to create an account.
• Patients can book appointments and make payments through our website.
• They can choose a slot based on clinician availability and service type.
• They have the option to pay upfront or use ClearPay to pay in four installments.
• Patients receive automated email reminders and updates leading up to their appointment. These reinforce the necessary information we need to assist them.
• Patients are asked to complete pre-assessment and treatment information, including a patient information form, GP notes, ID checks, and screening forms.
• Our contact center is trained to handle any questions that may arise during the process.
• Once patients complete the forms and click submit, the records are automatically sent to the clinician and AP for review before the appointment.
Once the assessment has been done our secretarial team will help the clinician to complete the report and will be available for reviewing the document or turning dication into the report.
• Clinicians are responsible for scheduling future appointments with patients.
Compliance
It's crucial that we have all the necessary information about the patient to ensure their safety during treatment.
Prescriptions
We require GP notes before issuing any new medication prescriptions. If a patient refuses to provide this information, we will discharge them back to their GP with a letter. Clinicians should have their own PIN number that they should share with us so that we can send them the right stationery to write prescriptions.
ID Checks
We now conduct ID checks during the appointment and require patients to provide a photo ID in the Patient Information Form. We verify their identity by asking questions about their date of birth, postcode, and physical appearance checks.
Treatment Pathway
The AP's role has shifted to validating and checking forms to prepare for the assessment. At times they will assist consultants in assessments and reports and help schedule future treatment.
Teams and Zoom
We use Microsoft suite and Teams for internal calls and Zoom for patient calls, as it integrates with our systems and allows easy access for all. The team will ensure there are no overlapping calls and will use additional licenses if necessary.
Clinician Working Times and Chargable Times
If clinicians need to change their working times, they should email mysec@medisec.org.uk and operations@healthchoicesglobal.com. This allows both our contact center and central team to take action.
Patient Feedback Forms
Post-assessment, automated feedback forms will come into our inbox and be allocated to the patient account.
Should you have any questions about the process or need to talk to one of our teams give us a call at 0333 3390115 or email us at operations@healthchoicesglobal.com. Our contact center is not just for patients they are there to support staff too and so please don't hesitate to make contact.
We are really looking forwards to working with you.
Controlled Drugs and PIN Number
Video Script
In this video, we will be looking at the process that is required for clinicians to get a Personal Identification number to be able to prescribe controlled drugs.
Step 1
First thing is to apply for a PIN by emailing your local office:
North West
england.nwcdreporting@nhs.net
North East
england.yhcdao@nhs.net
Midlands
england.centralmidlands-cd@nhs.net
East of England
england.ea-cdao@nhs.net
London
england.londoncdaccountableoffice@nhs.net
South East
england.southeastcdao@nhs.net
South West
england.southwestcontrolleddrugs@nhs.net
Step 2
They will send you a form to apply for the PIN number. Which is very self-explanatory with instructions provided at the end.
Step 3
You will receive a PIN number in an email which we would like you to share with us. They will also send you the details for private prescriptions for controlled drugs.
Step 4
We then will send you the private prescriptions by registered post to your home or given address.
Step 5
All prescriptions must be logged and photos were taken and sent to the following email address operations@healthchoicesglobal.com.
Step 6
After you have written the prescription please post to the patients assigned pharmacies first class signed post Royal Mail.
Should you have any further questions please email us at operations@healthchoicesglobal.com and our management team will get in touch with you to talk through your individual situation.
Please do not hesitate to contact us for further information. We look forwards] to supporting you through this process.
Patient Prescription Process and Form
Video Script
This video provides instructions for managing prescriptions, which can be divided into two types: general and controlled drugs. The process for writing both types is quite similar.
Let's begin by discussing the process for general prescriptions:
First, discuss with the patient all available treatment options and the potential side effects of each medication. Make sure to document this information for the patient's reference prior to prescribing.
Next, request a prescription letter template by emailing operations@healthchoicesglobal.com. Once you receive the template, populate it with the prescription information and add your electronic signature.
Save the document as a PDF and send it digitally to both the patient and our operations team at operations@healthchoicesglobal.com. Our team will ensure that the information is managed correctly and will answer any questions the patient may have.
Now, let's move on to the process for controlled drugs:
As with general prescriptions, start by discussing all available treatment options and their potential side effects with the patient. Make sure to document this information for the patient's reference prior to prescribing.
As a clinician holding a PIN number, our team will send you some secure hold prescriptions. Fill out the prescription on the pad with the necessary information and include your signature.
The Patient Information form will have the patient's chosen pharmacist. Place the prescription in an envelope and address it to the pharmacist, including all relevant information. Be sure to scan or take an image of the prescription for records management and send it to our operations team.
Send the prescription via registered next day post with Royal Mail. You can book the collection online from your home or take it to the post office.
After posting, make sure to keep the tracking receipt and share it with our team.
Finally, use the link provided in the video to send us all the relevant information via a form. Click on our logo
If you have any further questions, feel free to reach out to our team via chat on our website, phone at 0333 3390115, or email at operations@healthchoicesglobal.com. We are always available to assist and support you, and look forward to continuing our partnership with you in the future.
Payments for Clinicans
Video Script
Thank you for partnering with Health Choices Global. We would like to take you through our payment process, which is automated and pays clinicians and staff 30 days after an assessment or treatment has been completed. To ensure payment, simply fill out the bank details form on our website and payment will be deposited directly into your account. Each month, a payment statement will be issued, which you will need to match with an invoice unless you have questions or concerns. If you have any issues, please don't hesitate to contact us at operations@healthchoicesglobal.com, and our accounting team will assist you.
Effective February 20th, 2023, we will be updating our billing process and compensation for assessments. Payment for assessments will now be based on the allocated time for the patient and assessment, plus an additional hour for writing the report and prescription. If you are not writing the prescription, you will only be compensated for 30 minutes of report writing. We strongly encourage clinicians to obtain a PIN number to write prescriptions independently, allowing them to be paid for the full hour. Follow-up appointments and non-assessment services will only be compensated for the allocated time.
Clinicians are paid based on completing reports and ensuring patient satisfaction.
Please click the logo to fill in our bank details form
Please click the logo to submit a consultation report for payment.
Please submit your invoices using the link below:
Should you have any further questions, please reach out to our team via chat on our website, phone at 0333 3390115, or email at operations@healthchoicesglobal.com. Our team is always available to assist and support you. We look forward to continuing our partnership with you in the future.