Headoffice: 2 Harley Street London - 0333 3390115 - Our Helpline is only for patients and clinicans. For all other enquires use the contact box.

Why Join Us? Recruitment Information

Watch our Recruitment Video 

 Video Script

In this video, we will guide you through the patient onboarding process for treatment with us.

Here's how our system works:

Booking System and Pre-Assessment and Treatment Information

• Patients visit our website and select a service. They are then prompted to create an account.

• Patients can book appointments and make payments through our website.

• They can choose a slot based on clinician availability and service type.

• They have the option to pay upfront or use ClearPay to pay in four installments.

• Patients receive automated email reminders and updates leading up to their appointment. These reinforce the necessary information we need to assist them.

• Patients are asked to complete pre-assessment and treatment information, including a patient information form, GP notes, ID checks, and screening forms.

• Our contact center is trained to handle any questions that may arise during the process.

• Once patients complete the forms and click submit, the records are automatically sent to the clinician and AP for review before the appointment.

Once the assessment has been done our secretarial team will help the clinician to complete the report and will be available for reviewing the document or turning dication into the report.

• Clinicians are responsible for scheduling future appointments with patients.


It's crucial that we have all the necessary information about the patient to ensure their safety during treatment.


We require GP notes before issuing any new medication prescriptions. If a patient refuses to provide this information, we will discharge them back to their GP with a letter. Clinicians should have their own PIN number that they should share with us so that we can send them the right stationery to write prescriptions.

ID Checks

We now conduct ID checks during the appointment and require patients to provide a photo ID in the Patient Information Form. We verify their identity by asking questions about their date of birth, postcode, and physical appearance checks.

Treatment Pathway

The AP's role has shifted to validating and checking forms to prepare for the assessment. At times they will assist consultants in assessments and reports and help schedule future treatment.

Teams and Zoom

We use Microsoft suite and Teams for internal calls and Zoom for patient calls, as it integrates with our systems and allows easy access for all. The team will ensure there are no overlapping calls and will use additional licenses if necessary.

Clinician Working Times and Chargable Times

If clinicians need to change their working times, they should email mysec@medisec.org.uk and operations@healthchoicesglobal.com. This allows both our contact center and central team to take action.

Patient Feedback Forms

Post-assessment, automated feedback forms will come into our inbox and be allocated to the patient account.

Should you have any questions about the process or need to talk to one of our teams give us a call at 0333 3390115 or email us at operations@healthchoicesglobal.com. Our contact center is not just for patients they are there to support staff too and so please don't hesitate to make contact.

We are really looking forwards to working with you.

Controlled Drugs and PIN Number 

 Video Script

In this video, we will be looking at the process that is required for clinicians to get a Personal Identification number to be able to prescribe controlled drugs.

Step 1

First thing is to apply for a PIN by emailing your local office:

North West


North East




East of England




South East


South West


Step 2

They will send you a form to apply for the PIN number. Which is very self-explanatory with instructions provided at the end.

Step 3

You will receive a PIN number in an email which we would like you to share with us. They will also send you the details for private prescriptions for controlled drugs.

Step 4

We then will send you the private prescriptions by registered post to your home or given address.

Step 5

All prescriptions must be logged and photos were taken and sent to the following email address operations@healthchoicesglobal.com.

Step 6

After you have written the prescription please post to the patients assigned pharmacies first class signed post Royal Mail.

Should you have any further questions please email us at operations@healthchoicesglobal.com and our management team will get in touch with you to talk through your individual situation.

Please do not hesitate to contact us for further information. We look forwards] to supporting you through this process.

Patient Prescription Process and Form 

 Video Script

This video provides instructions for managing prescriptions, which can be divided into two types: general and controlled drugs. The process for writing both types is quite similar.

Let's begin by discussing the process for general prescriptions:

First, discuss with the patient all available treatment options and the potential side effects of each medication. Make sure to document this information for the patient's reference prior to prescribing.

Next, request a prescription letter template by emailing operations@healthchoicesglobal.com. Once you receive the template, populate it with the prescription information and add your electronic signature.

Save the document as a PDF and send it digitally to both the patient and our operations team at operations@healthchoicesglobal.com. Our team will ensure that the information is managed correctly and will answer any questions the patient may have.

Now, let's move on to the process for controlled drugs:

As with general prescriptions, start by discussing all available treatment options and their potential side effects with the patient. Make sure to document this information for the patient's reference prior to prescribing.

As a clinician holding a PIN number, our team will send you some secure hold prescriptions. Fill out the prescription on the pad with the necessary information and include your signature.

The Patient Information form will have the patient's chosen pharmacist. Place the prescription in an envelope and address it to the pharmacist, including all relevant information. Be sure to scan or take an image of the prescription for records management and send it to our operations team.

Send the prescription via registered next day post with Royal Mail. You can book the collection online from your home or take it to the post office.

After posting, make sure to keep the tracking receipt and share it with our team.

Finally, use the link provided in the video to send us all the relevant information via a form. Click on our logo 

If you have any further questions, feel free to reach out to our team via chat on our website, phone at 0333 3390115, or email at operations@healthchoicesglobal.com. We are always available to assist and support you, and look forward to continuing our partnership with you in the future.


Payments for Clinicans 


 Video Script

Thank you for partnering with Health Choices Global. We would like to take you through our payment process, which is automated and pays clinicians and staff 30 days after an assessment or treatment has been completed. To ensure payment, simply fill out the bank details form on our website and payment will be deposited directly into your account. Each month, a payment statement will be issued, which you will need to match with an invoice unless you have questions or concerns. If you have any issues, please don't hesitate to contact us at operations@healthchoicesglobal.com, and our accounting team will assist you.

Effective February 20th, 2023, we will be updating our billing process and compensation for assessments. Payment for assessments will now be based on the allocated time for the patient and assessment, plus an additional hour for writing the report and prescription. If you are not writing the prescription, you will only be compensated for 30 minutes of report writing. We strongly encourage clinicians to obtain a PIN number to write prescriptions independently, allowing them to be paid for the full hour. Follow-up appointments and non-assessment services will only be compensated for the allocated time.

Clinicians are paid based on completing reports and ensuring patient satisfaction. 

Please click the logo to fill in our bank details form 

Please click the logo to submit a consultation report for payment. 

 Please submit your invoices using the link below: 


Should you have any further questions, please reach out to our team via chat on our website, phone at 0333 3390115, or email at operations@healthchoicesglobal.com. Our team is always available to assist and support you. We look forward to continuing our partnership with you in the future.